ryan l.

Why is it that it doesn’t matter how much money you spend on shipping, you still can never count on these fools to do their jobs?

How does it work?

Hmm, put it in a box, put some padding around it, put on truck, pay attention the big, black, bold letter all over the box that say FRAGILE THIS SIDE UP (!!!!), deliver, keep paying attention to the instructions: FRAGILE.THIS.SIDE.UP - or just stand the damn thing up since we know glass is more easily broken when laying down.

I guess that was too difficult to understand. After nearly $300 for shipping alone of our bed set, which included this mirror, we received the damn thing broken with nice big holes in the top of the box with little brown packing tape put over them. Really subtle, guys. Unbelieveable.

But, this isn’t just a short story about irresponsible people, it’s one about great customer service.

After opening the box to find this mess, I called JCPenny customer service and talked to this sweet, older sounding, woman presumably from the South given her thick drawl. She apologized up and down. She checked what they had in stock and promptly ordered us a new one, this time electing to send it with EXTRA PACKAGING (which she noted on the order) and via FedEx … hopefully they’re more careful.

Here’s the last communication I received from them. We may still be waiting for our new mirror to come, but it doesn’t get too much better than this when you have a problem. Customer service actually understands and values its job at JC Penny, or at least this particular lady did. Thank God.